VMware 5.5, 6.0, & 6.5 supports all of the above. Hyper-V will not support any of the ShoreTel Linux distributions such as Virtual IP telephone switches, Virtual SIP trunk switches, Virtual Service Appliance, or the Connect Edge Gateway. ShoreTel supports Hyper-V for both the Connect Director and Connect Contact Center. If we already have a Hyper-V or VMware environment, can we leverage migrating to ShoreTel Connect?.Global CTI can provide server replacement pricing. Customers can leverage the free VMware ESXi when replacing the server. The replacement for the VPN Concentrator is the Connect Edge Gateway, this can only be installed on a VMware virtual machine. ShoreTel servers running on ST release 12.x and below may not meet the minimum specifications for ST Connect.Īll 32-bit servers will not meet specifications and will need to be replaced. However, if they don’t need to the required specifications of new systems then they will need replacing no matter if they are in good condition. Of course, if you use the proper server rack cabinets, use sensible cable management, and keep the servers at optimal temperatures then they won’t need to be replaced as often.
Servers traditionally have a 3 to 5 year life cycle for replacement. While ShoreTel has increased the server specifications, there are several factors to review to determine if the server should be upgraded or replaced.
Do we need to upgrade or replace the ShoreTel system server?.ShoreTel systems versions 12.x and below will require an intermediate upgrade to ST 14.2 prior to migrating to ST Connect. ShoreTel supports a direct upgrade path from previous version 13.x and 14.x provided the Windows Server OS is at 2008 R2 with SP2 (64-bit) or greater. Can our system upgrade directly to ShoreTel Connect?.
Support for software updates and bug fixes will no longer be provided after that date. ShoreTel has announced end of life of the 14.2 software scheduled for June 2018. ShoreTel Connect is the latest software platform for IP telephony and unified communications.